Welcome to Stitchweares! To provide you with a smoother shopping experience, we have established the following logistics and delivery policy, covering order processing, delivery time, shipping costs, logistics tracking, and returns/exchanges. This policy applies to all products shipped through the Stitchweares website (https://stitchweares.com/).

I. Order Processing
After you successfully place your order and complete payment, we will complete order review, packaging, and shipment within 1-5 business days. Orders will not be processed on weekends and public holidays; these orders will be processed on the next business day.

If your order contains multiple items, and some items are out of stock, we will prioritize shipping the in-stock items. Out-of-stock items will be reshipped as soon as they arrive, and you will not be charged extra shipping fees.

You can request to modify your shipping address, contact information, etc., within 1 hour of order submission. After 1 hour, modifications are not supported as the order is already in the processing stage. Thank you for your understanding.

II. Delivery Scope and Delivery Time

(I) Delivery Scope
Our delivery service covers major countries and regions worldwide, including the United States, the United Kingdom, France, Germany, Australia, Italy, Spain, South Korea, Japan, Singapore, etc. (Delivery to remote areas is not currently supported; please consult customer service for confirmation before placing an order.) (II) Estimated Delivery Time The following delivery times are estimated for international logistics after the goods leave the warehouse (working days, excluding customs clearance time). Actual delivery time is affected by customs clearance, peak logistics seasons, weather, and other factors. Please refer to the updated logistics tracking information for the most accurate and accurate delivery time.

Table: Delivery Area | Estimated Delivery Time (Working Days)
USA | 7-12 days
UK, France, Germany, Australia | 8-12 days
Italy, Spain, Belgium, Netherlands | 10-15 days
Austria, Denmark, Luxembourg, Poland, Sweden | 12-15 days
South Korea | 5 days
Singapore, Thailand | 4-6 days
Malaysia | 4-7 days
Japan, Philippines, Indonesia | 6-10 days
Vietnam | 6-8 days

(III) Customs Clearance Information International deliveries require customs clearance at the recipient’s location. Clearance time is determined by the customs authorities. We will actively cooperate with the customs clearance process but will not be held liable for delays caused by customs clearance. Customs duties, value-added tax, and other taxes incurred during customs clearance are the responsibility of the recipient. You can consult your local customs office for relevant tax standards before placing your order.

III. Shipping Cost Calculation
Shipping costs will be calculated based on the weight, volume, and destination of the goods. The system will automatically calculate the shipping cost when you place your order and display it along with the order amount. You will not need to pay any additional logistics fees after completing payment.

During promotional periods, if your order meets the free shipping criteria for a certain amount, the system will automatically deduct the shipping cost. Specific criteria for meeting the free shipping criteria are subject to the instructions on the promotion page.

Volume weight calculation rules: The calculation standards vary slightly by region. For Europe and America, it is calculated as length × width × height (cm)/8000. For most parts of Asia, it is calculated as length × width × height (cm)/6000. The final shipping cost will be calculated based on the greater of the actual weight and volume weight.

IV. Logistics Tracking
After your goods leave the warehouse, we will send you the tracking number and carrier information (via SMS/email). You can track your goods’ delivery in real time through the “My Orders” page on our website, or by entering the tracking number on the carrier’s official website/app.

Logistics tracking updates may be delayed by 1-2 days. If you do not find the logistics information within 3 business days after your goods leave the warehouse, please contact our customer service staff for verification.

V. Package Receipt and Anomaly Handling
When the goods arrive, please check on the spot whether the outer packaging is intact and whether the quantity and style of the goods match the order. Sign for the package only after confirming that everything is correct. If you find that the outer packaging is damaged, or the goods are missing or damaged, please refuse to accept the package on the spot and contact customer service. We will verify and handle the matter for you.

If you entrust someone else to receive the package on your behalf, the recipient’s signature will be considered as your signature. In this case, we will be unable to provide return, exchange, or replacement services for any subsequent package issues.

If the logistics information shows “delivered,” but you have not actually received the goods, please contact customer service within 48 hours. We will assist you in verifying the package delivery status with the carrier.

VI. Return and Exchange Shipping Instructions

If you need to return or exchange goods, you must contact customer service within 7 days of receiving the goods to apply for return/exchange authorization. The goods can only be sent back after customer service approval.

You are responsible for the return shipping costs (except for product quality issues). After we receive and approve the returned goods in good condition, we will process a refund or resend the goods. We will cover the shipping costs for the resent goods.

When sending back the goods, please use the original packaging or suitable packaging materials to properly pack them, ensuring the goods are intact. Please also include your order information and return/exchange instructions to avoid damage during transportation.

The delivery time for returned and exchanged goods will be in accordance with the international delivery time standards outlined in Article 2 of this policy.

VII. Logistics Carriers
We partner with globally renowned logistics carriers, including DHL, FedEx, and UPS, to match you with the optimal logistics channel based on factors such as the destination and weight of your goods, ensuring safe and fast delivery.

VIII. Disclaimer
In the event of order processing delays or delivery delays due to force majeure (such as natural disasters, war, customs policy adjustments, logistics industry strikes, etc.), we will do our best to assist you in handling the situation, but we will not be liable for any related compensation.

For packages that cannot be delivered, are returned, or are lost due to incorrect recipient information (such as incomplete address, invalid contact information, incorrect name, etc.), the recipient shall bear the relevant losses. We can assist you in contacting the carrier to retrieve the package, but any additional costs incurred will be borne by you.

IX. Customer Service Inquiries

If you have any questions during the logistics and delivery process, please contact our customer service team through the following methods:

Online Customer Service: Weekdays 9:00-18:00

Customer Service Email: support@stitchweares.com

We will reply and resolve your issue within 24 hours. Thank you for your support and understanding of Stitchweares!

Stitchweares reserves the right to the final interpretation of this policy. We will update this policy from time to time based on changes in the logistics industry and business development. The updated policy will be published on the official website and will take effect from the date of publication.

Update Date: March 2026